Accessibility Evaluation of E-government Mobile Apps Services in Pakistan

Abstract

This study uses automated tools to evaluate Pakistani government services (websites, mobile apps, and mobile web versions) for users who are blind or visually impaired. The chosen services pertain to several departments of the Pakistani government that have websites, mobile applications, and mobile web versions. For assessment purposes, this study employs four automated tools (Wave, Achecker, Web Accessibility, and Accessibility Scanner), three of which are for websites and one of which is for mobile apps and their corresponding mobile web versions. While Wave, Achecker, and Web Accessibility Tool are used to evaluate websites, Accessibility Scanner is used to evaluate mobile apps and their corresponding mobile web versions. The WCAG 2.0 and 2.1 accessibility standards are being applied by these tools to websites, mobile apps, and the mobile web. The majority of the services breached the WCAG 2.0 and 2.1 rules, according to the evaluation results, which calls for quick attention from service departments and developers in order to prevent discrimination against users without disabilities.